Main Responsibilities:

• Reach and maintain the high standards of customer service and sales productivity.
• Maintain the existing customer base and develop new customers by keeping accurate and detailed customer records and communicating with customers when necessary.
• Monitor individual and store daily, weekly and monthly sales records and strive to reach and exceed these targets.
• Ensure availability of merchandise and services by ordering stock from head office and actioning inter branch transfers when required.
• Identifying current and future customer requirements by establishing a rapport with potential and actual customers and offering the highest levels of customer service.
• Monitoring pricing and discount policies daily by reviewing price structures sent by head office and obtaining the necessary authorizations wherever the Company policy may require it.
• Maintaining the stability and reputation of the Company by complying with all legal requirements.
• Making sure the store is properly merchandised, neat and clean at all times.
• Colour co-ordination must be appealing and attract attention.
• The concept must be understood and merchandizing stories must be put together.
• Displays must be strong in order to sell.
• All staff members are expected to execute finishing touches such as tucking price tags away.

• All sales staff members are responsible for ensuring stock is rotated regularly to prevent stock loss due to fading and wear and tear.
• The Employee must follow all before store opening and after store closing procedures.
• This includes administrative, cleaning, stock room and weekly spring cleaning duties.
• Reporting any maintenance issues within the store to your Store Manager or head office timeously.
• Securing merchandise by implementing the security systems and measures dictated by the company as well as doing regular and accurate stock counts as per company policy.
• To watch for and prevent shop lifting.
• Maintaining a harmonious, healthy and productive working environment.
• Assisting and working together with all staff members to ensure targets are reached.
• Knowing the selling points, features, styles, colours, sizes and fit of all merchandise.
• Following all operational and personnel policies and procedures.
• Maintaining good and positive communication with head office, line managers as well as fellow staff members.
• Provide the highest standards of after sales service.