Europa Art & Co. Terms and Conditions

Introduction

Since 1973, Europa Art & Co. has been associated with stylish shoes and accessories (“the products”), and statements of luxury, craftsmanship and quality. Now, users whom are registered with this website (“the Purchasers”) can shop online and have these signature brands delivered right to their doorstep. Once a purchaser has registered with online shopping, he/she is deemed to have read, understood and accepted these terms and conditions.

Purchasing of the products

Registering with the Europa Art & Co. website enables you to place electronic orders for products displayed on our website, provided that they are not sold out or out of stock. A purchase agreement between you and Europa Art & Co. will come into effect once the chosen products are selected and placed in your “shopping basket” and payment for those products has been made.

Lay-bys(This refers to in store purchase only)

  1. Goods may be purchased on lay-by subject to the following conditions:
    • You pay as a deposit 20% of the total purchase price of the goods which are purchased on lay-by;
    • The remainder of the purchase price must be paid in monthly instalments and must be paid in full within three (3) months of payment of the deposit;
    • Only once the purchase price has been paid in full will you become the owner of the goods.
    • Should you terminate the lay-by agreement before paying the total purchase price you will not be entitled to receive the goods and you will be liable for the a cancellation fee as described in paragraph 1.6;
    • Should you fail to pay the total purchase price within sixty (60) business days after the period described in paragraph 1.2 you will not be entitled to receive the goods and you will be liable for the cancellation fee as described in paragraph 1.6;
    • The cancellation fee payable in terms of paragraphs 1.4 and 1.5 is the amount equal to one (1) percent of the total purchase price of the goods purchased on lay-by.
    • Should paragraph 1.4 or 1.5 apply, we will refund in the form of a gift card/credit note all payments made by you towards the goods and will deduct the cancellation fee from such refund.
    • Lay-by purchases that are settled and finalised, will not be exchanged, returned or credited.
  1. Goods which are on sale may be purchased on lay-by subject to the same conditions as above except that the deposit referred to in paragraph 1.1 shall be 50% of the total purchase price of the goods on sale and the repayment period referred to in paragraph 1.2 shall be thirty (30) days in respect of the goods on sale.

  2. Whilst every care is taken to offer the highest quality, the purchase of goods made from natural materials (i.e. wood, cane, corks) or with beadwork, diamantes or trims are purchased at your own risk and the purchase of such goods cannot, in the event of damage, be returned. Europa Art Group reserves the right to assess the damage of such goods and at its discretion shall elect to repair and/or issue a credit note and/or replace such goods, if after such assessment it is evident that the damage is as a result of a manufacturing fault of Europa Art Group, and not due to the negligence of the customer.

    Under the Consumer Protection Act, 2008, consumers are entitled to fair conduct.
    If you believe your rights have been infringed you may file a complaint with the National Consumer Commission (NCC):
    Web: www.thencc.gov.za | Email: complaints@thencc.gov.za | Telephone: 012 428 7000

Delivery of the products

When and where?

Europa Art & Co. products are delivered within South Africa from Monday to Friday during office hours and can be delivered to either a residential or employment address. Deliveries to countries outside South Africa can be arranged, please contact orders@europagroup.co.za for further assistance. These deliveries can only be delivered to a physical address and the purchaser will be liable for all delivery, tax and duty costs. This amount is due before delivery can take place.

Europa Art & Co is not liable for any import duties and vat that may be charged by your local customs office outside of South Africa.

Delivery time

Europa Art & Co. will have your products delivered within 24hrs – 5 working days in main city centres, as well as for the store collection option and within 10 – 15 working days for all other regions, from date of dispatch. The main city centres include Bloemfontein, Cape Town, Durban, Johannesburg, Pretoria and East London. We do not guarantee that the products will be delivered within the abovementioned timeframes and will not be liable for any loss and/or liabilities and/or costs and/or damages and/ or expenses arising as a result of the late delivery.

Unavailable at the time of delivery

Should you be unavailable to accept the delivery, the courier company will call you to arrange another possible time for delivery. Should the courier not be able to deliver for a second time due to your unavailability, the goods will be returned to us and you will liable for an additional R100 fee (incl. VAT) for each product that was to be delivered.

Customer Privacy policy

Europa Art & Co. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation .

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Europa Art & Co. bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Europa Art & Co. via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Europa Art & Co. separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Any problems?

REFUNDS IN THE FORM OF CREDIT NOTES/GIFT CARDS:

  1. We will gladly exchange or refund any item purchased in the form of a gift card/credit note subject to the following conditions:
    • You are in possession of valid proof of purchase, till receipt or gift receipt;
    • You return the item within 14 business days of the date of purchase or the date of delivery of on-line purchases;
    • The item is in its original packaging and condition with the price tag attached;
    • The item has not been used.
    • In the case of defective goods, you return the goods within six (6) months of the date of purchase.
  2. Gift cards are not redeemable for cash.
  3. Items on sale / promotional items (including two pair promotion items) cannot be exchanged.

FAULTY GOODS:

  1. The customer must inform the relevant store upon discovering the defect and must return the goods within six months of date of purchase.
  2. Upon return, the customer must provide the store with:
    • Valid proof of purchase, till receipt or gift card;
    • Dated photograph of the defect
  3. The customer can elect to have the goods repaired, replaced or to receive a refund for such goods.
  4. The customer will only be entitled to have the goods replaced, repaired or to receive a refund if the goods were used for their intended purpose and were cared for properly.

Returning the products (This refers to online purchasing only)

 Want to return your products? No problem, as long as the following conditions are complied with:

  • Valid proof of purchase, till receipt or gift receipt
  • Notify us of your intention to return the products within 30 days of the date of delivery
  • The products must be in their original packaging and condition, with the price tag attached
  • The products must be unused

The refund will be refunded to the credit card used for initial purchase. Kindly note that no costs relating to the delivery of the products will be reimbursed.

Cancelling orders

Cancellation of orders will only be accepted if done within 24 hours of placing such order.

Faulty products

Should you purchase a defective product, you must ensure that you notify us immediately of the defect. The product must be returned within six months from the date of purchase and a dated photograph of the defect taken at the date of delivery will be required. You can then elect to have the product replaced or repaired or for the purchase price to be refunded to you.

Changes to Ts & Cs

Europa Art & Co. may, in its sole discretion, change these T’s & C’s or any part thereof at any time. If you are a registered purchaser, a notification informing you of the changes will be sent via email to the email address you used when registering. You will be responsible for reading the revised T’s & C’s and ensuring that you are satisfied with them. Should you not be satisfied with the changes, you are entitled to cancel your registration with Europa Art & Co. .

Detailed description of goods and/or services

NY Fashions t/a Europa Art & Co. is a business in the shoe & apparel  industry that deals with stylish shoes and accessories (“the products”), and statements of luxury, craftsmanship and quality.

Complaints Management

Please email info@europagroup.co.za (general complaints)

Country of Domicile

This website is governed by the laws of South Africa and Europa Art & Co. chooses its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice or other documents or communication of whatsoever nature.
23 Willow Crescent, St. Andrews, Senderwood, 2007, South Africa