Returning a product

If you wish to return your purchase, we’re happy to assist – provided the conditions below are met::

  • Valid proof of purchase, till receipt or gift receipt;
  • Notify us of your intention to return the products within 30 calendar days of the date of delivery;
  • The products must be in their original packaging and condition, with the price tag attached;
  • The products must be unused;

Refunds will be processed to the original payment method used for the purchase. In cases where the receiving bank requires verification of the customer’s banking details, Europa Art & Co. will contact the customer directly to confirm this information. If the requested details are not received within 7 business days, a penalty fee of R100 will be deducted from the refund amount.

Kindly note that no costs relating to the delivery of the products will be reimbursed. Please allow up to 5 business days for refunds to be processed.

TERMS & CONDITIONS

Europa Art & Co. offers free returns within 30 calendar days from the date your order was received. Please note, free returns only apply to the first return processed per order. Any additional return requests for the same order will incur a return shipping fee.

Cancelling orders

Cancellation of orders will only be accepted if cancelled within 24 hours of placing your order.

For General Queries: Click Here For Online Returns: Click Here For Our Terms & Conditions: Click Here

Submit your Return Request